Payment
Payment for your online order can be made through iDeal, Mastercard, VISA, Amex, Apple pay.

Delivery time
All products are handmade, turned on a wheel, the painting is made by hand with a brush. Each piece has his own feeling and can be different from the other.and  Orders placed and paid with iDeal, Mastercard, VISA, Amex, Apple pay or are usually shipped within 1 week, wether the product says 3-4 weeks.  We ship within the Netherlands with Post.NL. If you have not received anything within 3 days, please email akramer@anoukkramer.com.  Orders for shipping within and outside Europe are also processed immediately. Depending on the carrier, the delivery time in Europe is 10 to14 working days and outside Europe 2 to 3 weeks  working days, only when the product is in stock. .

Shipping
Shipping costs for parcels within the Netherlands are € 6,95. For orders above €100,00, we do not charge shipping costs in the Netherlands. Shipping costs outside the Netherlands differ per country. We are always looking for the best prices. The exact price will be displayed at the end of the ordering process.

DAMAGE
If something happened to your package during shipping and the package is broken or damaged, please send us a photo to akramer@anoukkramer.com so we can fix it immediately.

Returns
In the unlikely event that you are not happy with your purchase, you can return your purchase to us within 14 days. PLEASE NOTE!!! You are only eligible for a refund if the returns are unused in the original undamaged packaging, the return must be received by us undamaged in everything.

Personalized products can only be returned, within 2 weeks, when there is a fault be made in the painting.

Return address:
Anouk Kramer
Kanaaldijk 8
1458 PP Spijkerboor NH
The Netherlands

After receiving the returns, we will check the products and you will receive the money in your account within 5 working days, including the shipping costs of your order. The costs for returns are for the buyer. If you are returning a more expensive product, we advise you to send the parcel insured, because broken returned products will not be refunded.